Refund Policy

We have a 7-day return policy for sealed products, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase.

 

All costs associated with shipping returned items back to Critical Pull are at the buyers expense. 

 

To start a return, you can contact us via email. If your return is accepted, we’ll provide you with further information on the return process. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return questions.

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Damages and issues

 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

 

Certain types of items cannot be returned such as sealed products that have been opened or unsealed and singles. Please get in touch if you have questions or concerns about your specific item. Exceptions may be made on a case by case basis.

 

Store Credit

 

We will notify you once we’ve received and inspected your return, and let you know if the store credit or refund was approved or not. If approved, the store credit will be applied to your account or refund will be sent back to the payment method used.  

 

Pre-Order Refund Policy

 

Please note that all pre-orders are subject to a 20% restocking fee if a refund is requested. This fee is necessary due to the fact that our products are monitored across multiple platforms and may be reserved or processed based on these external platforms' data.

We encourage you to review your order carefully before confirming, as refunds after the pre-order is placed will incur this restocking fee.

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Thank you for your understanding.